Terms and Conditions
Product Sales terms:
Payment is required prior to shipping goods. Delivery addresses outside of UK will be net of VAT if applicable. You will liable for customs and local taxes in your end destination. Please take care to check all shipping addresses on your invoice. We cannot be responsible for incorrect shipping addresses which results in a lost shipment.
All acupuncture needles and Thrive Intradermal needles are strictly for professional use only. Please inform us of any issues with your delivery within 7 days so we can assist you.
Acuregen and Thrive Intradermal needles are Registered Trademarks and protected by international registered designs and UK patent. All course material is generously shared on the basis that it for the professional development use of the contracted individual only. We carry a copyright on all intellectual property.
Training Course terms and Conditions:
Please note regarding our application form to join a course:
“By completing and submitting this form, I agree and have read and have understood Acuregen’s professional terms & conditions.”
Payment is required in advance of attending training. VAT is charged on all UK transactions. USA State taxes when/where applicable.
Bookings made via this website will incur a separate tax invoice if the Invoice address is non-UK as our online shops cannot allow for this tax regulation. This applies to courses to be physically attended in the UK. We reserve the right to make changes to tax if required by UK Government.
Refund and Cancellation Policy
Our Courses are classified as Professional.
No refunds will be applicable, and no rescheduling is permitted.
Student Applications and Invoicing:
Please note that once the completed application form is received by us (usually by email), this is confirmation that the student wishes to book the respective course. This will trigger our administration procedure which includes issuing the invoice. Once the invoice is issued our terms and conditions will apply.
Invoices are due for payment upon receipt. Online courses will be released to students within 24 hours of payment.
Acuregen Clinic Terms & Conditions
All payments are to be made either prior to or directly after treatment, package options can be invoiced and are due 7 days post invoicing date, charges will be incurred for late or non payments.
We accept Cash, and all Major Debit/Credit Cards for payment
Online payment is available through our Stripe Card payment. Stripe is an online card processing company. Please see their terms and conditions for further details.
Invoices will be raised immediately following any consultation. Where payment has been made in advance this will be used towards the total cost of your invoice.
Any additional fees incurred will be notified to you prior to any service or item being charged.
Cancellation Policy
Clients are required to give 24 hours’ notice to cancel or rearrange an appointment whether booked online or via telephone. Failure to give sufficient notice will result in a fee of 75% being charged.
Prepaid appointments (either via online payment or block booking payment or telephone) that are cancelled at short notice (less then 24hrs notice) or failure to attend will incur a cancellation penalty equal to 75% of their appointment fee. This will be debited from the credit balance with any remaining credit still available to use and be topped up as needed.
Please note:
Acuregen, Logo and Thrive Intradermal needles are protected by Registered Trademarks ® and design patents.
All students are governed by our copyright in all respects to academic material, lectures. Photography/video taken during the course is for personal study use only and permission should expressly be sought from Acuregen and those in the images or footage if anything is to be used on websites and social media.
Acuregen Brand and Amanda Shayle as developer must be cited as the source of training and techniques. We are happy to assist with publicity material and guidelines.
Under no circumstances can any material be taught unless under licensed contract with Acuregen.
Acuregen Ltd. Company Registration: 07215582. VAT: 161807218